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Agentic AI-Powered BSS

Hyper-Personalized Offers.
Optimized Operations.

Powered by Google Gemini models and hosted on Google Cloud.

Be an AI-native telco.

AI-native telcos can experience 2.1 times higher revenue growth than their peers, according to McKinsey & Company. Optiva's agentic AI approach offers tactical agents that help increase revenue, decrease costs, and improve customer experience.

Amica

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Customer Care Agent

Kairos

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Operations Management Agent

Sophos

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Hyper-Personalized Sales Agent

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From Customer Query to Resolution 

All-in-one interaction

AI-driven virtual agent

Meet Optiva’s GenAI virtual support agent powered by Google Gemini models and hosted on Google Cloud.

Continuous learning and improvement

The agent leverages a continuously expanding knowledge base trained on historical experience, Optiva support documentation, and Optiva proactive support guidance to resolve customer support requests.

Seamless customer experience

Customers can easily interact with the AI agent, upload logs, and receive real-time solutions. For complex issues, the agent can automatically create support tickets, summarize problems, assign severity, and recommend steps for resolution.

Sophos in Action

How Sophos creates real-time hyper-personalized offers

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Preventive and Proactive Maintenance

Higher efficiency at lower costs

Reduced downtime

Early Fault Detection: AI-powered models analyze patterns and anomalies to predict failures in critical systems.

Prevent Outages: Mitigate service interruptions by addressing issues before they escalate.

Lower maintenance costs

Optimized Repairs: Schedule repairs only when needed, reducing the frequency and cost of unnecessary maintenance.

Automation of Maintenance Tasks: AI automates monitoring and recommendations, reducing manual workload.

Increased returns-on-investments

Extend Equipment Lifespan: Address minor issues before they cause major failures, preserving infrastructure.

Protect Revenue Streams: Avoid revenue loss from outages and dissatisfied customers.

Optiva products are your engine for growth and innovation

  • Policy, charging, rating, billing

  • Product catalog, wholesale and settlement

  • End-to-end digital self care and dealer care

  • 5G ready with innovative monetization

  • Fully converged charging

  • Flexible monetization for 5G, loT, B2B2x.

  • Pre-integrated real-time policy

  • Digital customer experience

  • Partner ecosystem

  • Multi-tiered partner ecosystem

  • Zero touch onboarding

  • Sophisticated billing, rating, charging

  • Catalog-driven digital marketplace

  • Build for new technologies like Web3.0

  • Fully managed BSS as a service

  • Feature rich, proven, and digital BSS

  • Extendable with Open APIs

  • Multi-tenant with low TCO

  • Available on Google cloud

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Drive Growth and Customer Loyalty

Hyper-personalization at your fingertips

Identifying customer needs with interactive LLMs

Fine-tuned LLMs to interact with end customers to understand their emotions and intent.

Analyzing and predicting customer behavior

Customer data is integrated with multiple data sources to get a 360-degree analysis of customer behavior.

Present best offer to the customer

Proprietary AI algorithms and a set of rules generate hyper-personalized best offers — meeting customer needs.

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