TSTT Enhances Customer Service with Redknee's CRM Solution

TORONTO, Dec. 20, 2016 /CNW/ – Redknee Solutions Inc. (TSX: RKN), a leading provider of real-time monetization and subscriber management software, is pleased to announce that it has completed an expansion of Redknee’s real-time monetization and subscriber management platform at Telecommunications Services of Trinidad and Tobago Limited (TSTT) for its commercial brand “bmobile”. The expansion of Redknee’s platform includes the integration of Redknee’s Customer Relationship Management (CRM) solution into the existing Redknee platform to offer a more connected and enhanced customer experience. The expansion of the real-time monetization and subscriber management solution for bmobile highlights the need for service providers to manage all aspects of the end-to-end customer lifecycle in real-time, and the value of Redknee’s real-time converged monetization and subscriber management solutions and services.

Redknee offers one of the most comprehensive real-time monetization and customer care solutions on the market. Redknee’s Customer Relationship Management (CRM) solution helps to manage the customer journey from the first sales cycle through to customer support and problem management. Redknee’s CRM platform strengthens customer interactions by providing a single, integrated 360 degree view of a customer, including offers, subscriptions, recent orders and activities, transactions, case history and management. With this rich data set, service providers are able to offer tailored and efficient customer interactions, such as targeted campaigns, from a single view. bmobile is able to better support its customers throughout the customer journey, while the customers benefit from more tailored customer offerings and support services. The company is able to support current and future growth ambitions by creating greater value and increasing its competitiveness in today’s connected world.

Dr. Ronald Walcott, Chief Executive Officer TSTT commented:
“TSTT is pleased to announce the expansion of the Redknee monetization and subscriber management platform to deliver market-leading technology and solutions directly to our clients. The upgrade will deliver greater operational efficiency, better manage the customers experience throughout the customer lifecycle, while offering greater flexibility to tailor our services to deliver an improved customer experience to differentiate the bmobile brand in the market.”

Lucas Skoczkowski, Redknee’s CEO commented:
“Redknee is proud to achieve this important milestone and celebrate our long-standing relationship with TSTT. We are pleased to expand the functionality of the existing monetization and subscriber management platform to maximize the value of the Redknee solution, and deliver a superior customer experience while driving cost efficiency across the business. Redknee is pleased to support TSTT and bmobile, with their ambitions and looks forward to delivering excellence inside and outside the organization.”


About Redknee:
Redknee monetizes today’s digital world. We provide a complete portfolio of mission-critical monetization and subscriber management solutions and services that allow communications service providers, utility companies, auto makers and enterprise businesses of all types to charge for things in new and innovative ways. Redknee’s real-time billing, charging, policy and customer care offerings provide the agility and scalability to drive a unique user experience, increase profitability and support any new product or business model. Available on premise, cloud-based, or as a Software-as-a-Service, Redknee’s low-risk, flexible solutions power more than 250 businesses across the globe. Established in 1999, Redknee Solutions Inc. (TSX: RKN) is the parent of the wholly-owned operating subsidiary Redknee Inc. and its various subsidiaries. References to Redknee refer to the combined operations of those entities. For more information about Redknee and its solutions, please go to www.redknee.com.

SOURCE Redknee Solutions Inc.