- Expertise in handling ticketing/help desk tools like JIRA, Zendesk, and Salesforce
- Proficient working on multiple ticketing tools/defect tracking tools like IBM Salesforce, Jira, BM
- Experience in ITIL Process Implementation
- Working Knowledge of ITIL production Environment.
- Working Experience with stakeholders to define and design IT business processes based on ITIL
- Ability to deal with ambiguity and work with minimal direction.
- 3+ Years of Experience in SaaS-based business applications like Salesforce CRM, Netsuite, Intact (Sage), Expensify, Bill.com, JIRA, JIRA Service Management, OpsGenie and GoodData etc.
- Ability to act as the Administrator for SaaS-based business applications responsible for user administration, debugging issues and enhancing functionality as required.
- Writing a detailed Business Requirement in JIRA and Confluence Page and designing Functional requirement documentation & performed Documentation testing.
- Detect software failures in Application and report them in tools like JIRA so that defects may be discovered and corrected.
- Maintained Backlog within Jira
- Captured Business Requirements within Jira.
- Serve as a daily monitor for the internal Business Application Support mailbox. Experience with ITIL Service Management and Delivery practices.
- Experience with ITIL Service Management and Delivery practices.
- Experience with Customer Support and Development Tools (Salesforce, Jira etc.)
- Ensure day to day adherence to ITIL Framework policies and structure set for a process
- Bachelor’s degree or equivalent experience in Computer Science or related field
Apply via email to email@example.com