Customer Operations Specialist

Location: India/Remote
Type: Full-time or contract

Job Description:

  • The company’s explosive growth and ambitious business goals require a Senior Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home.
    We provide software support services for highly-available, real-time systems used by Telecommunication Service Providers. We are looking for a Customer Operations Specialist who is passionate about working in the Operations and Maintenance department and if this appeals to you, then you should strongly consider this position. 

    NOTE: This position also assumes candidates being ready to work on shifts, 24/7 availability is required.


Job Responsibilities and Duties::

  • Technical support tasks like a Software release, Help Desk Support, System Upgrade, Node expansion, daily O&M to our Customers
  • Participation in Emergency Support Activities
  • Ensuring 100% Node / Networking availability with zero complaints
  • Involvement with other interacting nodes like PCRF, GGSN, IN and IT Teams
  • Works with the team with the responsibility for advanced troubleshooting and solving customer request cases and reporting according to processes
  • Managing all daily day to day operations on a shift basis. Works for 24 / 7 shift
  • Node maintenance to ensure no hardware issues on the node
  • Scripting Knowledge — Shell/Perl Scripting


Eligibility criteria::

  • 2+ years of experience as a Fault management Engineer in the field of telecommunications (the charing system is added advantage)
  • Experience in telecommunication background, familiar with  GPRS and GSM knowledge etc.
  • Excellent experience and skill in Linux, Unix and application server.
  • Working experience in IN/VAS with good knowledge in the charging domain.
  • Good Knowledge of diameter protocol and diameter tracing.
  • Fluent in English (written and spoken)
  • Excellent problem solving and troubleshooting skills
  • Degree in Computer Science or Engineering
  • Ability to work on shifts


Technical Skills required:

  • You should have technical proficiency in Linux and/or Unix administration, basic networking knowledge and a practical understanding of TCP/IP protocol
  • Familiarity with telecommunications protocol standards is a big plus
  • You need to be well versed in current software support practices and tools including troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management


Soft Skills required:

  • You must have excellent written and verbal communication skills, so you can communicate effectively and professionally with customers. You must be fluent in English
  • Problem-solving and troubleshooting skills
  • Time Management and Prioritization –  you will need to manage your time and prioritize effectively while working on multiple issues for multiple customers


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