Customer Operations Specialist

Job Description:

• The company’s explosive growth and ambitious business goals require a Senior Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home.
  We provide software support services for highly-available, real-time systems used by Telecommunication Service Providers. We are looking for a Customer Operations Specialist who is passionate about working in the Operations and Maintenance department and if this appeals to you, then you should strongly consider this position. 

  NOTE: This position also assumes candidates being ready to work on shifts, 24/7 availability is required.

Job Responsibilities and Duties::

• Technical support tasks like a Software release, Help Desk Support, System Upgrade, Node expansion, daily O&M to our Customers
• Participation in Emergency Support Activities
• Ensuring 100% Node / Networking availability with zero complaints
• Involvement with other interacting nodes like PCRF, GGSN, IN and IT Teams
• Works with the team with the responsibility for advanced troubleshooting and solving customer request cases and reporting according to processes
• Managing all daily day to day operations on a shift basis. Works for 24 / 7 shift
• Node maintenance to ensure no hardware issues on the node
• Scripting Knowledge — Shell/Perl Scripting

Eligibility criteria::

• 2+ years of experience as a Fault management Engineer in the field of telecommunications (the charing system is added advantage)
• Experience in telecommunication background, familiar with  GPRS and GSM knowledge etc.
• Excellent experience and skill in Linux, Unix and application server.
• Working experience in IN/VAS with good knowledge in the charging domain.
• Good Knowledge of diameter protocol and diameter tracing.
• Fluent in English (written and spoken)
• Excellent problem solving and troubleshooting skills
• Degree in Computer Science or Engineering
• Ability to work on shifts

Technical Skills required:

• You should have technical proficiency in Linux and/or Unix administration, basic networking knowledge and a practical understanding of TCP/IP protocol
• Familiarity with telecommunications protocol standards is a big plus
• You need to be well versed in current software support practices and tools including troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management

Soft Skills required:

• You must have excellent written and verbal communication skills, so you can communicate effectively and professionally with customers. You must be fluent in English
• Problem-solving and troubleshooting skills
• Time Management and Prioritization –  you will need to manage your time and prioritize effectively while working on multiple issues for multiple customers

Apply via email to recruiting@optiva.com