IT Program Manager (ERP Implementation - WorkDay)

Location: India/Remote
Type: Full-time


Job Description:

Key Responsibilities

The ERP Program Manager manages ALL aspects and processes associated with the ERP system (governance, functional, technical and operational), to include but not limited to vendor management. governance board(s); change management and upgrade processes; communication with and presentations to the Executive Steering Team and the Executive Leadership Team (ELT). 

This involves leading and facilitating the integration of ERP processes and procedures; planning and coordinating the change management processes required for the support of the ERP systems essential for business operations; collaborating, training and communicating with Optiva’s functional departments


Job Duties:

The duties for this role include, but are not limited to the following:

  • Ensuring that the ERP systems meet business requirements and goals, fulfilling user requirements, and identifying and resolving systems issues.
  • Leading the ERP Governance Board, and working with the function leaders to support ERP operations.
  • Preparing and presenting activity and progress reports to the ERP Governance Board and the Executive Steering Team.
  • Ensuring a viable ERP Change Board is active and functioning appropriately, and utilizing and building on the ERP change management process.
  • Implementing business practices that support troubleshooting, streamlined workflow, and efficient use of the ERP systems, and managing the issues list.
  • Managing the service levels with the ERP vendors and ongoing support.
  • Ensuring that ERP integration into Optiva systems meets functional requirements, system compliance, and interface specifications.
  • Collaborating with the ERP Technical team and functional system owners in the testing of ERP software programs and applications.
  • Owning and implementing a “train the trainer” concept to train the organization in use of the ERP solution.
  • Perform ERP related ownership, as required.


Minimum Qualifications:

  • Bachelor’s degree in Science/ Engineering (Computers preferred)
  • At least 10 years of project / program management experience
  • At least 7 years experience managing ERP implementations
  • Experience with 1 or more cloud based ERP solutions


Preferred Qualifications:

  • Experience with Workday implementations (HCM, FINS, Planning or PSA)
  • Workday certification is highly desirable


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