Lead Technical Writer

Location: Belfast, UK
Type: Full-time



Optiva are seeking a Lead Technical Writer to work within the engineering department. In this role you will manage the technical documentation team and be responsible for the delivery, quality, and standards of all technical documentation work.

Key Responsibilities:

  • Assess the technical documentation requirements for Optiva product.
  • Work with the product teams to prepare customer documentation.
  • Prioritise, assign, and deliver all required work on time
  • Ensure documentation delivered by the team is of the highest standard
  • Develop the skills and knowledge of the technical documentation team
  • Drive the continual review and improvement process for documentation
  • Stay abreast of best practices and tools to provide quality technical documentation, and implement improvements within the team as you identify them
  • Create and maintain an internal knowledge base from multiple sources in order to create a high-quality and consistent self-service experience


Must Have :

  • 6+ years’ experience documenting highly technical software for customers, developers and administrators.
  • Passion for writing documentation that improves the user experience.
  • Experience documenting end-to-end solutions.
  • Experience working in an Agile development environment.
  • Flexibility in taking on new assignments and resolving customer issues.
  • BA/BS degree in Technical Communication, English, Computer Science, a related technical discipline, or relevant professional experience.
  • Experience using a structured authoring language and editing tool
  • Solid technical writing experience using a range of tools


Soft Skills:

  • Strong written and verbal communication skills in English
  • Ability to understand documentation requirements and work closely with engineering teams to deliver
  • Ability to present complex information to a variety of audiences
  • Ability to track technical documentation teams deliverables
  • Ability to work with minimal direction – Self-motivated, proactive, conscientious


Nice To Have:

  • Experience with markdown tooling
  • Familiarity with containerisation, CNCF, Cloud based technologies
  • Experience of working in an Agile environment.
  • Prior experience managing technical documentation team
  • Experience creating training materials


Apply Now

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