Line Manager

Location: India/Remote
Type: Full-time or contract

What is the opportunity?
Job description:

Line Manager’s primary goal is to ensure that the team meets the Optiva’s KPIs and team’s tasks are delivered as per SLA 


What will you do?
Job duties:

  • Manage internal and external stakeholders
  • Reporting to customers and internal stakeholders
  • Accountable for SLA fulfilment, quality of delivered services
  • Change Management including Operational/Service Readiness and handover from the delivery project
  • Handling Customer escalations.Continuous improvement initiatives


What do you need to succeed?
Eligibility criteria:

  • 8+ years of experience in a telco technical management role – preferably in Support/Managed Services


Technical skills:

  • Proficient in ITIL. Preferably certification in ITIL
  • Familiarity with  Linux, Oracle, Windows, SQL Server, GCP, Azure, Java
  • Significant experience with ticketing systems like Zendesk or Kayako and issue tracking tools like Atlassian JIRA
  • Expertise with telecommunications organisations & technical architecture / protocol standards (Diameter/SS7/Sigtran/VoLTE) is a big plus


Soft skills required:

  • Must have excellent written and verbal communication skills in English.
  • As a Line Manager, you will need to manage your time and prioritize effectively while working on multiple issues for multiple customers.
  • Problem-solving and troubleshooting skills


Apply via email to

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