Senior Engineer

Location: India/ Remote
Type: Full-time

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The IT Ops Engineer will act as the 2nd tier of support for Optiva’s SaaS solutions. The ideal candidate will have strong communication skills, curiosity for new challenges and will be a champion in his domain with a customer-centric approach. They should have experience and familiarity with on-premise infrastructure, virtualization, security, and networking and be highly experienced with SaaS services, specifically Atlassian JIRA/Confluence/JSM and SalesForce.


Must Have :

  • SaaS Support – Atlassian Cloud expertise (account provisioning, licensing, projects setup and maintenance, JSM portal setup, strong scripting skills) and/or SalesForce administration skills (accounts provisioning, reporting, dashboard creation).
  • Systems administration experience – Linux (different flavours), Windows Server, Sun/Solaris
  • Public Cloud experience – GCP/Azure/AWS – deploying and managing services and infrastructures, scaling, cost management
  • Monitoring solutions implementation – Nagios/Grafana/Zabbix


Eligibility Criteria:

  • You own and take responsibility for the projects and tasks you’re assigned to. You lead them towards a solution and do whatever it takes to get to a resolution. You are proactive and seek help and teamwork to move forward.
  • Good analytical and abstract thinking skills: able to find innovative solutions to complex problems
  • You take a top-down approach to solve problems and manage projects. You start first with the bigger picture. You are able to leave small details and problems to be tackled only after the high-level solution is defined and agreed upon.


Nice to Have:

  • The ideal candidate will have 5-7 years of experience with a successful track record in working in a systems administration, networking, and virtualized environment along with exposure to Atlassian Cloud/SalesForce.
  • Professional Solution Architect certification in Azure, GCP, AWS
  • Professional Cloud Network Engineer certification in Azure, GCP, AWS


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For questions, please contact Talent Acquisition at

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