Sales Operations Program Manager

Location: US/Canada/UK/Remote
Type: Full-time or contract

What is the opportunity?

Job Description:

  • Optiva is a leading company in the telecom industry, including the full life cycle of telecom billing system experience, real-time and offline charging systems, CDR mediation and policy control
  • In this role, you will manage projects for the global Sales Operations organization to completion, from initiation through delivery to closure
  • You’ll coordinate with cross-functional teams to complete distinct projects on time and within the scope
  • As a Sales Operations Project Manager, you’ll need to be organized and detail-oriented, be proficient in working cross-functionally and have experience managing a variety of projects
  • You’ll be required to have a high degree of direction and to think and act in an autonomous and motivated fashion while also staying coordinated with and connected to all improvement efforts of the team
  • As this role is reporting into the Office of the CFO, many of the projects will be financial and analytical in nature


What will you do?

Job Duties:

  • Coordinate cross-functional team meetings between Sales, Sales Operations, Marketing, Product Management, Finance, IT, Professional Services and other teams
  • Coordinate and manage deliverables for assigned projects
  • Manage project staffing requirements
  • Align with leadership on strategic business goals and project status updates
  • Provide a consolidated view of cross-organizational projects impacting sales
  • Coach and mentor team in project management best practices
  • Maintain professionalism when problem-solving and resolving issues
  • Develop and effectively present and communicate content
  • Develop a foundational knowledge of Optiva sales methodologies and processes like forecasting, deal cycle, renewal life cycle, etc.
  • Develop a foundational knowledge of Optiva sales technologies, including Salesforce, Intaact RFPIO, Tableau, etc


What do you need to succeed?

Mandatory Qualifications:

  • 5+ years of experience working as a project manager managing cross-functional projects and virtual teams
  • Demonstrated ability to lead without authority, motivate teams and individuals, and mediate conflicts
  • Solid organizational skills and attention to detail; ability to handle multiple priorities
  • Working knowledge of project management tools and methodologies
  • Bachelor’s degree in a related field or equivalent
  • Excellent communication and interpersonal skills
  • Experience in working with global teams
  • Demonstrated ability to work effectively in a team, meet demanding deadlines and take ownership of assignments from start to finish
  • Solid business acumen to understand the downstream implications to the financial performance of organizational process changeS
  • Familiarity with financial controls
  • Strong analytical and critical thinking skills
  • Skills with office productivity software, such as MS Word and MS PowerPoint


Optional Qualifications:

  • Knowledge of specific industry project management and technical delivery methodologies like those based on the Project Management Institute (PMI), system and software development, product development, or scrum
  • Experience in enterprise SaaS companies or the telecommunications industry
  • Experience working with Salesforce and/or business intelligence applications (e.g. Tableau)
  • Experience working in a sales, finance or accounting organization
  • Knowledge of revenue recognition principles, preferably in a software or project accounting environment
  • Understanding of enterprise software pricing models and commercial terms and conditions


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