Senior Technical Program Manager - R&D

Location: Remote
Type: Full-time or contract

What is the opportunity?
Job description:

  • Optiva is a leading company in the telecom industry, including the full life cycle of telecom billing system experience, real-time and offline charging systems, CDR mediation, and policy control
  • Technical Program Manager will coordinate high-complexity programs in the R&D department, identifying project requirements with the technical team, creating plans, following up on progress, and communicating with stakeholders
  • As a Technical Program Manager, you will be working in a team of mixed-skill professionals (e.g., business analysts, system integration, QA, Ops teams, etc.) on Optiva’s innovative solutions for OSS/BSS


What will you do?
Job duties:

  • Initiation, planning, execution, monitoring and controlling, closeout of programs and portfolios
  • Handling of multiple concurrent projects part of a program/portfolio 
  • Strong leadership skills – providing direction and vision, coaching team members, sound judgment, issue and conflict resolution, effective decision making, negotiation, communication, team building
  • Organizational savvy, advanced project management skills, knowledge of tools and techniques
  • Strategic in approach: understand and address inter-dependencies and real issues
  • Clear definition of requirements (tested by real customer requirements) and timetables
  • Experience managing to deliverables and milestones: on time, within budget, in quality, meeting business needs
  • Ability to manage troubled teams/projects and bring them to success
  • Proven experience with projects of similar size and scope
  • Organized and efficient in work processes
  • Lifecycle management of projects, programs, portfolios 
  • Strong understanding of scoping, budgeting, scheduling, resource allocation, measuring quality, progress, risks, and identifying benefits
  • Identifying and delegating tasks to employees best positioned to complete them
  • Identifying and managing potential risks and liabilities of multiple projects, create mitigation actions
  • Assisting in the definition of project scope and goals
  • Making effective decisions when presented with multiple options for how to progress with the project
  • Serving as a point of contact for teams when multiple units are assigned to the same project to ensure team actions remain in synergy
  • Ability to build management systems and capabilities 
  • Communicating vertically and horizontally with executives, management, task-forces to keep the project aligned with company’s goals
  • Performing quality control on the project throughout development to maintain the standards expected
  • Adjusting schedules and targets on the project as needed
  • Motivating people involved in the project to complete tasks on time
  • Improving team’s velocity on the committed roadmap


What do you need to succeed?
Mandatory qualifications:

  • Bachelor degree in IT field required (e.g., Software Engineering, Computer Science or correlated areas)
  • More than 10 years of experience coordinating project in IT / Telecom industry
  • Professional Project Management Certification (PMP) from accredited intuition
  • SCRUM/Agile Certification
  • Excellent time management and organizational skills and experience establishing guidelines in these areas for others
  • Excellent communication in English
  • Knowledge of Agile methodology
  • Very good soft skills, teamwork, and adaptability to challenges
  • Excellent skills in multi-tasking and handling tension and customer pressure
  • Strong on customer satisfaction
  • Leadership and teamwork
  • Planning and organization 
  • Communication skills
  • Ethics and ethical values 
  • Internal and external stakeholder management 
  • Knowledge management 
  • Financial management 
  • Risk management 
  • Project and process management
  • Company understanding and awareness
  • Continuous improvement and positive attitude


Optional skills and qualifications:

  • Software development experience would be a plus (e.g., Java, SQL)
  • DevOps and Agile experience
  • Experience working with cloud solutions (GCP, AWS, or Azure), and containers (Kubernetes, Docker)
  • Experience in telecom solutions
  • Experience with Optiva Unified Charing Applications


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