Support Engineer

Location: India, Peru/Remote
Type: Full-time or contract

What is the opportunity?
Job description:

The company’s explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment. We’re one of the few legitimate companies offering jobs that are 100% remote, work from home.

 

What will you do?
Job duties:

  • Be online for one of three daily shifts, as part of a team providing 24×7 global support
  • Take ownership of support incidents and use all available resources and knowledge to resolve them
  • Consistently improve the quality of your work by internalizing the feedback and coaching you receive from regular reviews of your completed tickets
  • Take emergency call rotations every few weeks, where 24/7 availability is required

 

What do you need to succeed?
Eligibility criteria:

  • 2-3  years experience in a telco technical role – preferably in Support/Managed Services

 

Technical skills required:

  • Familiarity with telecom BSS products 
  • Knowledge in Linux and/or Unix administration, basic networking knowledge and practical understanding of TCP/IP protocol and basic DB administration skills  (Oracle DB, MySQL, Postgres, SQL Server)
  • Familiarity with Fujitsu, Oracle and HP server remote administration and/or Dell/EMC storage devices is a plus
  • Familiarity with telecommunications protocol standards (especially SS7/SIGTRAN and Diameter) is a big plus
  • Shell script writing for simple tasks/debugging is a big plus

 

Soft skills required:

  • Ability to communicate confidently with highly technical customers using perfect written and spoken English (Spanish is a plus)
  • Customer advocacy, empathy and keen attention to detail
  • Experience troubleshooting and solving technical problems
  • Problem solving and troubleshooting skills
  • Knowledge base article and playbook preparation for building up team reference documentation

 

Apply via email to: recruiting@optiva.com

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