Middle East Service Provider Partnered with Optiva to Fast Track MVNO Launch and Deliver Innovative Offers and Exceptional Customer Experience

Customer Background

A leading multi-play service provider offering broadband, interconnection, and satellite services for businesses, consumers, and wholesale segments in the highly demanding and competitive markets of the Kingdom of Saudi Arabia.

Customer Challenge

The service provider wanted to extend its offering through the MVNO business model. It aimed to serve the B2B and B2C markets with differentiated, innovative, and flexible product offerings and services with superior digital experiences. The service provider’ goal was for a rapid MVNO launch and further expand its offering to the growing 5G market in the highly competitive market of the Middle East.

The Solution Deployed

After careful evaluation, the service provider partnered with Optiva based on its proven experience, MVNO business knowledge, and market-leading cloud-native BSS platform. By leveraging Optiva’s centrally managed offering, cloud-based, pre-integrated solution, and faster innovative delivery methodology, the service provider was able to fast track the launch of its MVNO services and offer innovative and competitive plans and bundles targeted for the high-end market segment well ahead of its competition. Optiva demonstrated value with its innovative monetization capabilities, including flexible rating, OOTB features, and configuration capabilities that provide flexibility to customers and differentiated digital experiences.

Key Business Benefits

  • Fast time to launch using well-defined pre-packaged and cloud-based delivery methodology, shortening in half delivery time from the standard industry benchmark
  • Flexibility to offer nine price plans with more than 36 packaged bundled offers, using a rich set of OOTB templates and enabling accelerated time to market
  • Flexibility to offer innovative plans and bundles to meet customers’ specific needs
  • Monetize anything with future-ready monetization capabilities
  • Facilitate business growth while enabling low-cost business operations

Tell us about your needs!

Whether you are planning to fast-track your new MVNO launch, struggling to monetize and grow your customer base, or looking to drive customer experience, Optiva is here to help you!