TM Forum Report

Future BSS: Say goodbye to software customization

Business support systems (BSS) within communications service provider (CSP) organizations are under strain. Ongoing customizations have added complexity and technical debt, increased costs, and lengthened time to market. While customizations were meant to improve customer experience and increase operator value, they have become obstacles to success. Read this report to understand:

  • Why the BSS business model is broken
  • Why radical transformation is required
  • How the public cloud enables changes
  • How CSPs can get a truly cloud-native, productize BSS from vendors

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Future BSS: putting software customization to rest
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